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Delivery


Through the website matinataskincare.com it is possible to purchase and deliver products to the territory of the Republic of Croatia and deliver internationally to countries outside the Republic of Croatia. The shipment is delivered to the address specified by the Buyer when purchasing on the site as the delivery address.


Within 1-3 days from the execution of the payment for the created order in the online store, the Seller will file the order towards the courier service.

Estimated delivery times:

Courier service in Croatia

• Delivered by GLS Monday through Friday. Processed orders are shipped within 2 to 3 working days and delivered within 1 to 2 working days from the date of dispatch to most destinations in Croatia (for islands and smaller towns, packages are delivered according to the GLS schedule).

International express courier service with tracking

• Delivered by DHL Express Monday through Friday

• Tracked service

• 9.95 EUR to EU countries (FREE for orders over 100 EUR)

• Remaining countries, price calculation at checkout

• Delivery anywhere in the world

Approximate delivery time with DHL Express:

• Europe 1-2 working days

• USA 3 working days

• Rest of the world 2-3 working days

Delivery time depends on the courier service company, it is approximate and it is not guaranteed.


Delivery cost

Delivery in the territory of the Republic of Croatia is performed free of charge above the order amount of EUR 40,00 and for order amounts up to EUR 40,00 delivery is EUR 2,00 (approx 15 HRK).

International express delivery with tracking for countries within the European Union is 9.95 EUR, and for orders over 100 EUR is free. For delivery to other countries, the delivery price depends on the delivery address of the order, the volume of the shipment and the weight of the package itself.

The delivery price will be shown to the Buyer after completing the order and selecting the delivery address and is always shown separately on the invoice.

The seller is not responsible for any delays in delivery and damage and other obligations that are in the domain of the delivery service.

Import duties, customs clearance costs, taxes and fees are not included in the price of the product item nor in the price of the shipping costs and these costs are the responsibility of the Buyer who is obliged to check with the customs office the additional costs before the purchase.

Delivery and collection of ordered products

The Seller will endeavour to deliver all products ordered by the Buyer but reserves the right to refuse the order in cases of force majeure or in cases where the performance of the contractual obligation is significantly hampered. If the Seller rejects the order, the Buyer will be notified within 2 working days after confirmation of receipt of the order. The contract is considered concluded after the payment of the ordered products has been made.

The Buyer receives an invoice for the ordered product via e-mail (to the address specified when ordering) and, upon delivery, a confirmation of receipt of the shipment, which he is obliged to sign if there is no reason for complaint.

The products will be carefully packed so that they cannot be damaged by the usual handling during transport. When taking over the shipment, the Buyer is obliged to check for possible external damage to the shipment, i.e. the package, and immediately report it to the courier, i.e. refuse to take over the shipment on which major external damage is visible. In that case, the Buyer is obliged to contact the Seller as soon as possible via e-mail to info@matinataskincare.com.

In case of a wrongly delivered product, please contact us (by e-mail) within five (5) working days of receiving the shipment. In these cases, the Seller covers all costs of product replacement.

In the event that the Buyer does not take over the product or refuses to take over the product without a valid reason, the Seller reserves the right to demand reimbursement of handling, transportation and other possible costs.

Impossibility of delivery

If the Buyer is not at the delivery address during delivery, the goods will be temporarily kept at the post office or at the local/regional courier service. The Buyer will be informed of the above and the possibility of arranging the next delivery.