Customer service

Write to the house

Matinata is a small house, and every message is read and answered personally — usually within two working days.

By email

The house

Boll & Boll Produkte GbR
Wormser Str. 173, 55130 Mainz, Germany
Made in small batches in Croatia

Follow the ritual

Skincare guidance

Unsure where to begin, or how to layer the six steps for your skin? Describe your skin and we will compose a ritual for you.

Questions about an order, a delivery or a return. Please include your order number so we can find you quickly.

Stockist, spa, salon and press enquiries — including sample requests and brand assets.

Looking for a quick answer? Many questions about delivery, layering and shelf life are answered on our FAQs page.

Not sure where to begin

Six steps, layered with intention. Discover the complete Matinata ritual.