Return Policy

Right of withdrawal

Consumers in the European Union have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party named by you and other than the carrier, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us — Boll & Boll Produkte GbR, Wormser Str. 173, 55130 Mainz, Germany, natalie@matinataskincare.com, phone +49 171 270 6558 — of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

To: Boll & Boll Produkte GbR, Wormser Str. 173, 55130 Mainz, Germany — natalie@matinataskincare.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.

Conditions for returns

Returned products must be unused, unopened and in their original packaging. We cannot accept returns of opened or used cosmetic products for hygiene reasons. Please include your order number and a short note so we can process your return quickly.

Hygiene exception under § 312g BGB

For reasons of health and hygiene, the statutory right of withdrawal does not apply to sealed cosmetic products that are no longer suitable for return once the seal has been removed after delivery, unless the product is defective or incorrect. This exception is provided for under § 312g paragraph 2 no. 3 of the German Civil Code (BGB).

How to return

Write to natalie@matinataskincare.com with your order number and the items you wish to return. We will reply with the return address and instructions within two working days.

Refunds

Once the returned items are received and inspected, we will issue a refund to your original payment method within fourteen days. Shipping costs for the original order are refunded only if the entire order is returned.

Refund processing time

After we receive and inspect your return, we process the refund within 14 days. The time it takes for the money to reach your account depends on your bank or payment provider, but is usually 1–5 additional business days after we issue it.

Faulty or damaged goods

If a product arrives damaged or faulty, please contact us with your order number and photographs. We will arrange a replacement or full refund, including any return shipping costs.