Frequently asked

Begin with re.purify and re.balance. Cleansing and rebalancing prepare the skin to receive everything that follows, and most people notice a calmer, softer surface within the first week. From there, add re.hydrate and re.glow, then re.nourish to seal.

Always thinnest to richest: re.purify to cleanse, re.balance to rebalance, re.hydrate for water, re.glow for lipids and actives, re.nourish to seal. re.fresh is used separately for daily body care.

Matinata is skin nutrition, not overnight correction. Comfort and softness arrive quickly; tone, resilience and glow build over a full 30-day ritual as the skin barrier is rebuilt.

Yes, though the formulas are designed to work in synergy. If you are combining, keep the thin-to-rich order and introduce one new product at a time so you can read your skin's response.

Yes. Matinata is ECOGEA Organic and CosmEthically ACTIVE certified, vegan-friendly and made without parabens, silicones, petrochemical derivatives, phenoxyethanol, synthetic dyes, phthalates, mineral oils or aggressive surfactants.

The formulas are made without artificial fragrance and with gentle, well-tolerated actives. If your skin is reactive, introduce one product at a time and patch test on the inner forearm first.

Unopened, each formula keeps for the period printed on the packaging. Once opened, use within the stated period after opening. Because Matinata is made in small batches without harsh preservatives, formulas are freshest when used steadily rather than stored for years.

Violet glass filters the visible light that degrades delicate botanical actives while allowing beneficial light through. It keeps active organic formulas potent for longer without synthetic stabilisers — and it is fully recyclable.

Never. Matinata is vegan-friendly and made to strict European cosmetic standards, which prohibit animal testing.

Orders are dispatched from Germany to destinations across Europe and beyond. Available destinations, costs and delivery times are shown at checkout and detailed on our Shipping Policy page.

Orders are usually prepared within one to two working days. Delivery times depend on destination and are confirmed in your dispatch email with tracking where available.

Yes, within the statutory return period, provided the product is unused and in its original packaging. Full details and the return address are set out in our Terms & Conditions.

We work with a small number of considered stockists, spas and salons. Write to natalie@matinataskincare.com with a little about your business.

Once we receive and inspect your return, we process the refund within 14 days. It then usually takes your bank or payment provider 1–5 business days to show the money in your account.