General Terms and Conditions of Use and Online Store

Effective Date: May 18, 2026

These General Terms and Conditions (the “Terms”) govern the use of the matinataskincare.com website and online store (the “Website”). These Terms regulate the relationship between Boll & Boll Produkte GbR (hereinafter referred to as “Boll & Boll”, “Seller”, “we”, or “us”) and any person who makes a purchase on the Website (the “Buyer”), as well as any person who uses the Website without purchase (the “User”).

By accessing or using the Website, you agree to comply with these Terms.

1. General Provisions

Applicable consumer protection, electronic commerce, and civil law regulations apply to these Terms.

Boll & Boll reserves the right to change these Terms at any time. Updated versions will be published on this Website with the effective date.

All content and materials published on the Website are the intellectual property of Boll & Boll Produkte GbR unless otherwise stated. Use, copying, distribution, or modification of Website content without prior written consent is prohibited.

The name “Matinata”, associated branding, slogans, logos, graphics, product descriptions, photographs, and design elements are protected by applicable intellectual property laws.

Definitions

User

A visitor to the Website who browses content without placing an order.

Buyer

A person who orders and pays for at least one product through the Website.

Personal Data

Information provided by the Buyer necessary for order processing and delivery.

Order

An electronic order submitted through the Website.

Seller

Boll & Boll Produkte GbR.

Contract

A distance sales contract concluded electronically between the Seller and the Buyer through the Website.

Disclaimer and Limitation of Liability

• Users and Buyers use the Website at their own risk.

• Boll & Boll does not guarantee uninterrupted or error-free operation of the Website.

• Boll & Boll shall not be liable for damages resulting from use or inability to use the Website.

• Product images are for illustrative purposes only and may differ slightly from the final product.

• Minor variations in packaging, colour, texture, or appearance do not constitute defects.

• The Website may occasionally be unavailable due to maintenance or technical reasons.

The Buyer must be legally capable of entering into binding contracts.

2. Orders and Payment

Orders may be placed through the Website for domestic and international delivery where available.

Product Ordering

Products are ordered through the online checkout process. The Buyer may purchase products as a guest or through a registered account where available.

Products are considered ordered once the payment process has been successfully completed.

The Buyer will receive an order confirmation by e-mail.

Shopping Cart

The shopping cart allows the Buyer to:

• Review selected products

• Modify quantities

• Remove products

• Apply promotional codes where applicable

Before finalizing payment, the Buyer may review all entered information and correct any errors.

Delivery

Delivery is available within Germany, the European Union, and selected international destinations.

Shipping costs and estimated delivery times are displayed during checkout.

If the billing and delivery address differ, the Buyer must provide the appropriate delivery information.

Payment Methods

Payment is processed securely online through approved payment providers.

Accepted payment methods may include:

• Visa

• Mastercard

• PayPal

• Apple Pay

• Google Pay

• Other payment methods displayed at checkout

The Seller does not store credit card details.

Payment is considered complete once payment authorization has been successfully confirmed.

Currency Conversion

Prices displayed on the Website may be shown in EUR or in local currencies depending on location settings.

Currency conversion rates are determined by the payment provider or card issuer. Boll & Boll is not responsible for exchange rate fluctuations or additional conversion fees charged by banks or payment providers.

Order Processing

Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once shipped, the Buyer will receive shipment confirmation and tracking information where applicable.

Invoices

Invoices are sent electronically to the e-mail address provided during checkout.

By placing an order, the Buyer agrees to receive invoices electronically.

Product Availability

In rare cases, a product may become unavailable after an order is placed.

If this occurs, Boll & Boll will notify the Buyer and offer:

• A refund

• A replacement product

• The option to wait for restocking

3. Security of Online Payments

Online payments are processed through secure third-party payment providers using encrypted SSL technology.

Payment data is handled directly by the payment provider and is not accessible to Boll & Boll.

The Website uses industry-standard security measures to protect customer information.

4. Product Prices

All prices displayed on the Website are retail prices and include applicable VAT unless otherwise stated.

Shipping costs are shown separately during checkout.

Prices, promotional offers, and discounts are subject to change without prior notice.

In the event of a pricing error, Boll & Boll reserves the right to cancel the order and refund the Buyer.

5. Delivery

Products may be delivered within Germany, the European Union, and internationally where available.

Estimated delivery times are approximate and not guaranteed.

Delivery delays caused by courier services, customs processing, weather, or force majeure are outside the Seller’s control.

The Buyer is responsible for any customs duties, import taxes, or additional fees required by their country.

Receipt of Shipment

The Buyer should inspect the shipment upon delivery.

If visible external damage is present, the Buyer should report this immediately to the courier and contact:

info@matinataskincare.com

Incorrect or damaged products should be reported within five (5) business days of receipt.

6. Returns and Cancellation

Order Cancellation

Orders may be cancelled before shipment by contacting:

info@matinataskincare.com

If an order is cancelled before shipment, the Buyer will receive a full refund.

Right of Withdrawal

Consumers within the European Union have the right to withdraw from the purchase contract within fourteen (14) days without providing a reason.

The withdrawal period begins on the day the Buyer receives the goods.

To exercise the right of withdrawal, the Buyer must notify Boll & Boll by e-mail.

Returned products must:

• Be unused

• Be returned in original packaging

• Include accompanying documentation where applicable

The Buyer is responsible for return shipping costs unless otherwise required by law.

Refunds will be processed within fourteen (14) days after the returned goods are received and inspected.

Damaged or Defective Products

If a product arrives damaged or defective, Boll & Boll will replace the product or issue a refund where appropriate.

Claims relating to transport damage should be made immediately upon delivery.

7. Intellectual Property

All Website content, branding, product names, designs, text, graphics, and photographs are protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

8. Privacy and Data Protection

Use of personal data is governed by the Website Privacy Policy.

By using the Website, Users consent to the collection and processing of personal data as described in the Privacy Policy.

9. Online Dispute Resolution

Consumers within the European Union may use the European Commission Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr/

10. Governing Law

These Terms are governed by the laws applicable in Germany.

Any disputes arising from the use of the Website or purchases made through the Website shall be subject to the jurisdiction of the competent courts in Germany unless otherwise required by applicable consumer protection laws.

Contact

Boll & Boll Produkte GbR

Website: www.matinataskincare.com
E-mail: info@matinataskincare.com